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The Beautiful Guarantee

 

Your floors are the backdrop to every era of your life, from the big to the small and every moment in between. That’s why, at Carpet One Floor & Home, we believe that your floors should be a source of pride. Much like the comforting feeling of being precisely where you need to be, our commitment ensures that the floor we craft together matches the beauty of your dreams. Should it fall short, we'll replace your floors for free! We don’t just deliver floors but an experience grounded in reliability—and that’s the Beautiful Guarantee®.

 

LEADING WARRANTIES

Our warranties are not just easy to understand but purposefully designed to provide incredible levels of protection. Choose from our array of warranties tailored to seamlessly fit your lifestyle.

 

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EXCLUSIVE BRANDS

Our exclusive Room by Room™ brand sets the industry standard for beauty, style, and quality. Browse a thoughtfully curated selection of floors to discover styles that resonate perfectly with your lifestyle.

 

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QUALITY INSTALLATION

We bring extensive installation expertise with industry-leading guarantees. Just as the sage imparts wisdom in each word, we infuse every step of our process with a commitment to precision and reliability.

 

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Qualifying Products & Terms

 

Flooring products with a Three Diamond, Two Diamond, or One Diamond Room by Room™ warranty carry The Beautiful Guarantee®*. If after installation and during the time frame allotted for The Beautiful Guarantee® you wish to change your new flooring for a different Room by Room™ flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home® store will replace it free** with another Room by Room™ style or color of equal or lesser value. Should you wish to replace your flooring with a Room by Room™ upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower-priced product is selected.

 

This is a one-time-only replacement and does not include the replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another Room by Room™ flooring of the same product category under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.

 

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the customer's responsibility. This warranty applies to installations in owner-occupied close residential settings.

 

No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style flooring that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

 

*Area rugs and custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee®. ** See store for details.

 

The Beautiful Guarantee® Timeframe By Warranty Type

 

Three Diamond: 120 Days

 

Two Diamond: 90 Days

 

One Diamond: 60 Days

 

For additional information on The Beautiful Guarantee®, and Room by Room™ Warranty System, view our Warranty Guide.

 

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